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Programs


Program Title Scope of training, behaviors, collaterals. All courses include job placement and follow-up.
Job Preparedness Training Youth-Classes
(16 through 21 years of age)
Focused training for young adults to prepare them for self-realization, career opportunities, job search and computer/internet assisted job search. Interviewing and application completion assistance included.
Office Skills Training Youth Classes
(16 through 21 years of age)
Training for young adults specifically interested in office automation positions. Focus on typing (keyboarding), sorting, English and math skills. Includes clerical testing preparation and interpersonal skills training.
 Automotive Quick Oil Change Adult Classes
(17 and Older)
This AOCA Technician's Training Program is designed to prepare students to become lube center technicians, perform their jobs correctly, knowledgeably, and efficiently.  Program is consistent with the best practices in the fast lube industry and develops consistent professional behaviors to achieve service excellence.
Computer/Office Equipment Repair Adult Classes
(17 and Older)
Basic computer skills including repair and software loading, functionality and connectivity. Troubleshooting and repairing a variety of laser printers, fax machines and small digital and analog copiers.
Retail Sales Training Adult Classes
(17 and Older)
Develop basic retail sales skills including cashiering, how to quickly establish customer rapport, identifying and responding to body language, closing the sale, and generating enthusiasm for merchandise.
Customer Service Training Adult Classes
(17 and Older)

Develops and build on customer service contact skills and introduce new ones. Topics include service attitudes, defusing upset customers, effective telephone skills, communication skills, and recovery techniques.

Call Center Training Adult Classes
(17 and Older)
Course is designed to equip students with telephone skills for informing and influencing favorable customer behavior. Learn to maintain professionalism in performing duties, understand the impact of attitude on customer's perceptions of service, develop a flexible and persuasive approach to telephone selling, apply various techniques to "open up" the prospect and establish rapport, improve communications with the customer, develop skills to effectively manage angry callers and upset customers, and understand how the customer behaves and what the customer expects.


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